1. Overview

At Dolly Dream, we are committed to delivering high-quality press-on nails. Due to the nature of our products, all sales are considered final unless they meet the conditions outlined below.

2. Eligibility for Refunds

We accept refunds or replacements only in the following cases:

  • You received a damaged or defective product
  • You received the wrong item
  • Your order is lost during shipping

Requests must be submitted within 48 hours of delivery.

3. Non-Refundable Items

We do not accept refunds for:

  • Change of mind
  • Incorrect size selection
  • Improper application or removal
  • Custom or personalized orders

4. Refund Process

Step 1

Contact us at support@dollydream.com with:

  • Order number
  • Photos/videos of the issue

Step 2

Our team will review your request within 1–3 business days.

Step 3

If approved, we will:

  • Issue a refund OR
  • Send a replacement

5. Refund Method

Refunds will be processed to your original payment method within 5–10 business days.

6. Shipping Costs

  • Shipping fees are non-refundable
  • Customers are responsible for return shipping (if applicable)

7. Order Cancellation

Orders can only be canceled within 12 hours of purchase.

After this period, orders may already be in production or shipping.